How We Handle Your Privacy
1. Introduction
We are committed to safeguarding personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage personal information relating to our clients, service providers, and other stakeholders.
2. What Personal Information We Collect
The types of personal information we may collect include:
- Names, contact details (e.g., email, phone, address), POA, death certificate, etc.
- Lot ownership details
- Information relating to strata levies, maintenance requests, and scheme participation
- Records of communications with our team (emails, post, audio/video files, notes etc.)
- Financial and payment information for billing/payment purposes
3. How We Collect Personal Information
- We collect personal information in several ways, including:
- Directly from individuals via forms, phone calls, or emails, in person (meetings)
- Through interactions with strata schemes where we act as the Strata Manager
- From third parties, such as real estate agents, legal representatives, and/or contractors
4. Why We Collect and Use Your Information
We collect, hold and use personal information to:
- Provide strata management and administrative services
- Comply with legal and regulatory obligations
- Communicate effectively with owners, tenants, and contractors
- Maintain records as required under the Strata Titles Act 1985 (WA) and related legislation
- Resolve disputes and respond to complaints or queries
5. Disclosure of Personal Information
We may disclose your information to:
- Members of a strata company (where required under strata legislation)
- Contractors, service providers, or legal advisers engaged by the strata company
- Government authorities where legally required
- IT and data storage providers assisting us in business operations, which may include generative AI language models
- We do not sell or rent personal information to third parties.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems virus protection, encrypted data, restricted access, and staff training.
7. Access and Correction
You may request access to your personal information or seek correction if it is inaccurate, out-of-date, or incomplete. Please contact us using the details below.
8. How to Contact Us
For privacy-related queries, access requests, or complaints, please contact:
[email protected]
08 9330 2806
9. Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.